Payment Policy | Broken Fones

Last Updated: 01/05/2024

At Broken Fones, we aim to provide a seamless and efficient selling experience for your used or broken mobile phones. Here, we outline our payment terms and conditions to ensure clarity and satisfaction in your transactions with us.

Payment Timing

1. Standard Payment Timeframe:
We process payments within 24 hours after we confirm the receipt and assessment of your mobile phone. This quick payment policy is designed to ensure that you receive your funds promptly and without unnecessary delay.

2. Extended Payment Timeframe:
In some cases, due to processing or verification delays, payments may take up to 7 working days to be processed. We appreciate your patience and understanding in these situations and strive to complete all transactions as rapidly as possible.

Payment Methods

Direct Bank Transfers Only:
To ensure the security and traceability of transactions, we only make payments through direct bank transfers. This method helps protect both you and our business against fraud.

Payment Terms

1. Account Holder Policy:
We only transfer payments to the bank account that matches the name provided at the time of sale. This policy is crucial for complying with anti-money laundering regulations and to prevent fraudulent activities.

2. Accurate Bank Details:
It is your responsibility to ensure that the bank account details provided are correct and complete. Broken Fones is not responsible for payments sent to incorrect bank accounts due to inaccuracies in the information you provide.

3. Changes to Bank Account Details:
If you need to update the bank account details you provided initially, please contact our support team before your transaction is processed. We are unable to reroute payments once they have been executed.

Queries and Support

Should you have any questions or require assistance regarding payments, please contact our customer service team:

• By email: hello@brokenfones.com
• By visiting this page on our website: https://brokenfones.com/contact

We are here to help and ensure that your experience with Broken Fones is as smooth and hassle-free as possible.